COVID-19 (Coronavirus) – an update for our clients.

Coronavirus (Covid-19) FAQs for Northwich Vets

March 24, 2020

With the Coronavirus situation developing almost daily, Patrick and the team want to become your reliable reference point for all matters relating to the health of your pet/s.

To help us achieve this, we’ve created this simple Frequently Asked Questions article to help you access all our latest animal welfare information.  If you need to contact us, please call the surgery on 01606 359789.

Coronavirus lockdown announcement November 2020

Dear Clients,

Following the recent government announcement of a national lockdown and taking into account the guidance from the veterinary professional bodies, it will be necessary for Northwich Vets to implement some changes to comply with the new rules.

We are thankful that the government has recognised that Northwich Vets provide an important service to people and their pets and that they have allowed Northwich Vets to operate on a reduced level in order to maintain urgent and emergency treatment for animals under our care.

From Thursday 5th November you may find that we need to cancel or postpone some appointments and procedures.  Please have patience with our hardworking staff and we will endeavor to manage each situation appropriately. 

We are also concerned that the government’s very necessary policy with track and trace system could lead to some, or all of our staff being required to isolate. This would have a potential effect on the care that we would be able to offer.

Therefore, it is extremely important that no client brings a pet to the practice if they have any symptoms of coronavirus, if they have been instructed to isolate, or if they have been in contact with someone who has had a positive test. Please postpone your appointment and reorganise any appointments in this case.

We would like to reassure you that we are trying to remain as covid secure as possible and have taken various measures to reduce the opportunity to spread this virus.

Please join us in these measures when you visit. Wait in your vehicle and telephone to confirm your arrival. Please wear a face mask or equivalent when interacting with our staff. Please sanitise your hands if entering the practice or using practice equipment eg. pens and payment terminals etc.  If you do enter the practice please stay in the area indicated by our staff and follow instructions carefully.

I would like to say a huge thank you to my brilliant team of hardworking veterinary professionals,  and an equally huge thank you to you, our fantastic and loyal clients for your support and cooperation and the patience that I am confident you will have with us as we endeavor to find the best way through these coming weeks.

Many Thanks,

Patrick and the team at Northwich Vets

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